Privacy Policy

1. Introduction

Luis Deliveries Inc. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [yourwebsite.com], use our online services, or subscribe to our newsletters and account services (“Subscriber Session”).

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you register for a subscriber session, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Company name (if applicable)

  • Login credentials (for registered users)

b. Shipment Information

When you book or track a shipment, we may collect:

  • Cargo details (type, weight, origin, and destination)

  • Tracking numbers

  • Delivery details and recipient information

c. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited, date/time of access, and referring URLs

  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use collected information to:

  • Provide and manage shipment and logistics services

  • Process payments and generate invoices

  • Communicate updates about shipments or account activity

  • Respond to customer inquiries and support requests

  • Send newsletters, promotions, or service updates (only if subscribed)

  • Improve website performance and user experience

  • Comply with legal and regulatory requirements

4. Subscriber Sessions and Accounts

When you create a subscriber session (e.g., log in to track cargo or receive updates):

  • Your session data is securely stored using encryption.

  • Login information is protected and never shared publicly.

  • You may update or delete your account information at any time by contacting us or using the account settings page.

5. How We Share Information

We do not sell or rent your personal data. We may share your information only in the following cases:

  • Service Providers: With trusted partners who assist with payment processing, data storage, shipment handling, or marketing communications.

  • Legal Compliance: If required by law, court order, or government request.

  • Business Transfers: If our company is merged, sold, or reorganized, your data may be transferred as part of the business assets.

All third-party partners are required to protect your data and use it only for authorized purposes.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain secure sessions

  • Improve website functionality

  • Analyze user traffic and preferences

You can manage or disable cookies through your browser settings, but some features of the site may not function properly if cookies are disabled.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure socket layer (SSL) encryption

  • Restricted database access

  • Regular system monitoring

However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request a copy of the data we hold about you

You can exercise these rights by contacting us at [insert contact email].

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Please review it periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Luis Deliveries Inc.
Email: luis@luisdeliveries.com
Phone: 305-863-9210
Address: 14900 NW 109th Ave, Hialeah Gardens, FL 33018